Penerimaan Hotel Reservations And Customer Care Manager - Working Remotely BlueOne Group. BlueOne Group sedang memerlukan calon karyawan untuk mengisi posisi sebagai Hotel Reservations And Customer Care Manager - Working Remotely. BlueOne Group menentukan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Hotel Reservations And Customer Care Manager - Working Remotely yang akan ditempatkan di Jakarta.

Lowongan Kerja Hotel Reservations And Customer Care Manager - Working Remotely BlueOne Group Jakarta Mei 2024

Berikut ini adalah deskripsi kerja yang harus penuhi untuk mengisi Hotel Reservations And Customer Care Manager - Working Remotely BlueOne Group Jakarta yang dibuka pada bulan Mei 2024 ini:

Remote Job Opportunity: Reservations and Customer Care Manager

Location: Remote (Company based in the UK)

Work Hours: 9am to 5pm Monday to Friday (occasionally 10am to 6pm), with additional weekend work required

Are you passionate about providing exceptional customer service in the hospitality industry? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we want you to be a part of our team!

About Us:

At Keystone Hospitality, we pride ourselves on offering unique and memorable experiences for guests around the world. Our online guest hosting platform connects travellers with a diverse range of accommodations, ensuring they find the perfect stay for their needs.

Position Overview:

As a Reservations and Customer Care Manager, you will play a pivotal role in the success of our platform. You will be responsible for managing guest bookings, providing unparalleled customer support, and driving revenue growth by acquiring new customer accounts. Additionally, you will oversee the channel manager to ensure optimal performance across all distribution channels.

Key Responsibilities:

- Manage guest bookings and ensure seamless reservations process.

- Provide prompt and personalised support to guests, addressing enquiries and resolving issues effectively.

- Cultivate relationships with existing customers to encourage repeat bookings and loyalty.

- Identify opportunities to upsell and cross-sell additional services to guests.

- Actively seek out new customer accounts to expand our platform's reach and revenue.

- Collaborate with the marketing team to develop strategies for attracting and retaining customers.

- Monitor and optimize the performance of the channel manager to maximize visibility and bookings across all channels.

Qualifications:

- Previous experience in hospitality, customer service, and sales required

- Exceptional communication and interpersonal skills.

- Proven ability to multitask and prioritise in a fast-paced environment.

- Strong problem-solving skills and a proactive approach to customer issues.

- Familiarity with channel management software and online booking platforms is a must

- Excellent English language skills required.

Job Type: Full-time

Pay: From Rp10,000,000 per month

Expected Start Date: 06/01/2024

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