Loker Online Customer Service Quantum Blue Marketing and Fulfilment. Quantum Blue Marketing and Fulfilment sedang memerlukan pelamar untuk mengisi posisi sebagai Online Customer Service. Quantum Blue Marketing and Fulfilment menentukan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Online Customer Service yang akan ditempatkan di Batam.

Loker Online Customer Service Quantum Blue Marketing and Fulfilment Batam Agustus 2024

Berikut ini adalah deskripsi kerja yang harus Anda penuhi untuk mengajukan lamaran Online Customer Service Quantum Blue Marketing and Fulfilment Batam yang dibuka pada bulan Agustus 2024 ini:

Overview:

We are seeking a dedicated Online Customer Service Manager to lead our customer service team in delivering exceptional service experiences to our customers. This role is perfect for someone who thrives in a remote working environment and has a passion for helping people through innovative and efficient customer service.

Responsibilities:

• Manage and Lead: Oversee a team of customer service representatives, ensuring they have the support and resources needed to excel at their jobs.
• Customer Interaction: Handle complex customer service issues, including escalations and high-priority complaints.
• Training and Development: Develop and implement training programs to ensure all team members are proficient in our products and customer service protocols.
• Performance Monitoring: Regularly evaluate the performance of team members and provide constructive feedback to help them improve.
• Process Improvement: Continuously seek ways to improve our customer service procedures, techniques, and tools to enhance customer satisfaction.
• Reporting: Maintain accurate records of customer interactions, issues, and resolutions for reporting to higher management.

Ideal Candidate:

• Proactive and Independent: Comfortable working remotely and capable of self-managing with minimal supervision.
• Strong Communicator: Excellent verbal and written communication skills, with the ability to clearly convey information and handle sensitive situations diplomatically.
• Patient and Empathetic: Exceptional patience and a deep understanding of customer needs, with a knack for calming upset customers.
• Detail-Oriented: Sharp attention to detail and the ability to manage multiple tasks effectively under pressure.
• Leadership Skills: Experience in leading teams, with a track record of developing a supportive and professional team environment.
• Adaptable: Quick to adapt to new technologies and changes in business strategy or customer needs.

Qualifications:

• Proven experience in a customer service leadership role, preferably in an online or e-commerce setting.
• Familiarity with customer service software, databases, and tools.
• Ability to work flexible hours, as needed, to support team members in different time zones.
• Good English is compulsory

What We Offer:

• A dynamic and supportive remote work environment.
• Competitive salary and career growth.
• Opportunities for professional development and career advancement.
• A role that is critical to the company’s success and growth.

Job Type: Full-time

Pay: Rp3,000,000 - Rp5,000,000 per month

Education:

• S1 (Required)

Jika kamu tertarik melamar jabatan Online Customer Service Quantum Blue Marketing and Fulfilment Batam, segera siapkan berkas lamaran dan dokumen yang dibutuhkan untuk melamar posisi tersebut. Jika Kalian memenuhi persyaratan yang dibutuhkan, jangan ragu untuk segera mengirimkan CV Kalian. Tunjukkan bakat dan kemampuan Kamu, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim lamaran secara online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

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