Penerimaan Customer Support Mekari Jurnal Mekari (PT. Mid Solusi Nusantara). Mekari (PT. Mid Solusi Nusantara) sedang membutuhkan calon karyawan untuk mengisi posisi sebagai Customer Support Mekari Jurnal. Mekari (PT. Mid Solusi Nusantara) memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Customer Support Mekari Jurnal yang akan ditempatkan di Jakarta.

Penerimaan Customer Support Mekari Jurnal Mekari (PT. Mid Solusi Nusantara) Jakarta Oktober 2024

Berikut ini adalah ketentuan yang harus kalian penuhi untuk mengisi Customer Support Mekari Jurnal Mekari (PT. Mid Solusi Nusantara) Jakarta yang dibuka pada 7 Oktober 2024 ini:

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Description:

• Handle user inquiries and complaints through live chat/phone call/email
• Ensure user satisfaction through feedback and solution
• Inform user in case of website maintenance or any problems occurred
• Monitor hard complaints and communicate with CS Team to reach out user and provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Aware about SOP and Product Updates

Requirements:

• 1 year of related working experience as Customer Support. Fresh graduates from Accounting / Finance are also welcome to apply
• Good Accounting knowledge is a must
• People-oriented, proactive, and communicative
• Good analytical and problem-solving skills
• Good personality
• Customer-oriented and cool-tempered

Required Skills:

• Persuasion and Negotiation
• Email Support
• Chat Support
• Customer Service
• Typing
• Communication Skills
• Accounting
• Multitask

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Jika sahabat tertarik mengisi posisi Customer Support Mekari Jurnal Mekari (PT. Mid Solusi Nusantara) Jakarta, segera siapkan berkas lamaran dan dokumen yang dipersyaratkan untuk melamar posisi tersebut. Jika Kalian memenuhi kualifikasi yang dibutuhkan, jangan ragu untuk segera mengirimkan CV Anda. Tunjukkan bakat dan kemampuan Anda, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim aplikasi via online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

  Kirim Lamaran

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