Penerimaan Customer Experience Management CEM Manager Karma Group. Karma Group sedang memerlukan calon pegawai untuk mengisi posisi sebagai Customer Experience Management CEM Manager. Karma Group menentukan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Customer Experience Management CEM Manager yang akan ditempatkan di Badung.

Pendaftaran Customer Experience Management CEM Manager Karma Group Badung Juli 2024

Berikut ini adalah deskripsi kerja yang harus kamu penuhi untuk mendaftar Customer Experience Management CEM Manager Karma Group Badung yang dibuka pada bulan Juli 2024 ini:

Are you passionate about creating unforgettable guest experiences? Do you excel in turning customer interactions into lasting positive memories that encourage repeat visits and referrals? If so, we invite you to apply for the position of CEM Manager at Karma Group.

Key Responsibilities:

• Develop and implement customer experience strategies aligned with our business objectives.
• Lead and manage a team of customer experience agents, ensuring they deliver exceptional service.
• Analyze customer feedback to identify trends, pain points, and opportunities for improvement.
• Collaborate with various departments to ensure a seamless customer journey.
• Monitor and measure key performance indicators (KPIs) related to customer satisfaction and loyalty.
• Develop and implement guest recovery plans to address negative experiences promptly.
• Oversee the guest survey program, ensuring timely analysis and action on findings.
• Promote and manage the Karma Moments program, creating memorable guest experiences.
• Conduct regular guest satisfaction surveys and interviews to gather valuable insights.
• Manage online reputation by monitoring and responding to reviews effectively.
• Provide training and coaching to staff on delivering outstanding customer service.
• Stay updated on industry trends and best practices in customer experience management.

Qualifications:

• Very good level of English proficiency.
• Proven experience in customer service or guest relations.
• Excellent knowledge of customer service management methods and techniques.
• Strong communication and guest-facing skills.
• Advanced troubleshooting and multi-tasking abilities.
• Customer service orientation with a focus on exceeding guest expectations.
• BS degree in Business Administration or a related field.

If you are a dedicated customer experience professional with a passion for hospitality and a proven track record in managing guest relations, we would love to hear from you. Send your resume to recruitment@karmagroup.com. Only shortlisted candidates will be contacted.

Job Type: Full-time

Jika kamu tertarik mendaftar jabatan Customer Experience Management CEM Manager Karma Group Badung, segera siapkan persyaratan dan dokumen yang dibutuhkan untuk mengisi jabatan tersebut. Jika Kamu memenuhi persyaratan yang dibutuhkan, jangan ragu untuk segera mengirimkan CV Anda. Tunjukkan bakat dan kemampuan Kalian, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim aplikasi via online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

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