Loker Shopee Live Trainer - Operations Solo Shopee. Shopee sedang membutuhkan pelamar untuk mengisi posisi sebagai Shopee Live Trainer - Operations Solo. Shopee menuliskan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Shopee Live Trainer - Operations Solo yang akan ditempatkan di Surakarta.

Loker Shopee Live Trainer - Operations Solo Shopee Surakarta September 2024

Berikut ini adalah kriteria yang harus Anda penuhi untuk mengajukan lamaran Shopee Live Trainer - Operations Solo Shopee Surakarta yang dibuka pada 4 September 2024 ini:

Department Operations LevelExperienced (Individual Contributor) LocationIndonesia - Solo

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist the New Hire administration process
• Conduct an onboarding and training process, so that New Hire can understand the material quickly and accompany New Hire when doing tandem processes with buddies.
• Create New/ Modified/ Refreshment SOP slides to make it easier for Agents, QA and Shift Leads to understand the existing SOP.
• Make a Post Test to measure the understanding of Agents, QA and Shift Leads of the material that the trainer has conveyed
• Deliver New/ Modified/ Refreshment SOP to Agent, QA and Shift Leads
• Make a New/ Modified/ Refreshment SOP Training Report as a reference that Agent, QA and SL have understood the material and reported to the Policy Team and Regional Team so that the SOP is immediately valid/onboard.
• Create Post Test and Competency Test as a standardization of new Shopee Live employees so that they can work in accordance with the specified target.
• Conducted SOP Training and Refreshment for agents who experienced a dedicate transfer
• Became an arbitrator during calibration process so that the right and correct answers were obtained
• Monitoring performance agents with other stakeholders

Requirements:

• Good communication, presentation, and interpersonal skills
• Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide
• Passion for helping agents thrive
• Fresh graduates are welcome
• Excellent time management and organizational skills
• Have high discipline, ownership spirit, ability to find an out of the box idea and do new ways to make daily operations more energetic, motivated, and have a sense of entertainment

Jika sahabat berminat mendaftar formasi Shopee Live Trainer - Operations Solo Shopee Surakarta, segera siapkan berkas lamaran dan dokumen yang dipersyaratkan untuk mendaftar jabatan tersebut. Jika Anda memenuhi kualifikasi yang dibutuhkan, jangan ragu untuk segera mengirimkan CV Anda. Tunjukkan bakat dan kemampuan Kalian, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim lamaran secara online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

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