Lowongan Kerja Guest Experience Coordinator 7.AM Baker's Bali. 7.AM Baker's Bali kembali memerlukan kandidat untuk mengisi posisi sebagai Guest Experience Coordinator. 7.AM Baker's Bali memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Guest Experience Coordinator yang akan ditempatkan di Badung.

Penerimaan Guest Experience Coordinator 7.AM Baker's Bali Badung Agustus 2025

Berikut ini adalah persyaratan yang harus Anda penuhi untuk melamar Guest Experience Coordinator 7.AM Baker's Bali Badung yang dibuka pada bulan Agustus 2025 ini:

The Guest Experience Coordinator / Service Standards Trainer is responsible for ensuring that every guest interaction reflects the 7AM 7PM brand promise — exceptional service, memorable experiences, and consistent quality. This role combines guest relations expertise with service standards training to elevate performance across all outlets.

Key Responsibilities

Guest Experience Management

• Act as the primary in-house ambassador for guest satisfaction.
• Personally welcome VIP and special occasion guests; ensure personalized service.
• Proactively check in with guests during visits and resolve any concerns on the spot.
• Oversee post-visit follow-ups and guest feedback processing. 2.

Service Standards Development

• Develop, maintain, and update the 7AM 7PM Service Standards Manual.
• Set and monitor benchmarks for greeting, order taking, food delivery, upselling, and farewell.
• Implement a Mystery Guest Program to assess and improve service delivery.

Training & Coaching

• Conduct weekly service training sessions for FOH staff.
• Provide live, on-the-floor coaching during service hours.
• Run role-play exercises to prepare teams for guest service scenarios.
• Work with Outlet Managers to ensure service consistency across locations.

Reporting & Performance Tracking

• Prepare monthly service excellence reports for the General Manager.
• Track guest satisfaction scores, repeat visits, and service performance KPIs.
• Recommend operational improvements based on guest feedback trends.

Qualifications

• Minimum 3 years in hospitality guest relations or service training roles.
• Strong communication, presentation, and coaching skills.
• Proven ability to handle guest concerns with diplomacy and speed.
• Deep understanding of F&B service flow and operational standards.
• Fluency in English; other languages a plus.

Job Type: Full-time

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