Mau Cari Loker?

Loker.icu Menyediakan Informasi Lowongan Kerja Terbaru. Dapatkan Pekerjaan Terbaik Anda Disini !

Lowongan Kerja Team Leader Operations Concentrix Yogyakarta Terbaru November 2025

Posisi Loker Team Leader Operations
Tanggal 16 Agustus 2024
Perusahaan Concentrix
Kota Yogyakarta | No | ID
Tipe Kerja Full Time

Rekrutmen Team Leader Operations Concentrix. Concentrix sedang membutuhkan pegawai untuk mengisi posisi sebagai Team Leader Operations. Concentrix menentukan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Team Leader Operations yang akan ditempatkan di Yogyakarta.

Lowongan Kerja Team Leader Operations Concentrix Yogyakarta Agustus 2024

Berikut ini adalah ketentuan yang harus kamu penuhi untuk melamar Team Leader Operations Concentrix Yogyakarta yang dibuka pada 16 Agustus 2024 ini:

Customer Service/Support

Location Yogyakarta, Indonesia

Job Title:

Team Leader, Operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members


Candidate Profile

  • Associate's degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule


Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

<< Philippines ONLY, Additional Description >>

  • Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
  • Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
  • Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
  • Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
  • Support and manage the program together with other Team Leaders and Managers
  • Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
  • Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
  • The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

IDN Yogyakarta, Lippo Mall Floors 1 & 6

Language Requirements:

Time Type:

Full time2024-07-29

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Jika kamu berminat melamar jabatan Team Leader Operations Concentrix Yogyakarta, segera siapkan berkas lamaran dan dokumen yang dipersyaratkan untuk melamar jabatan tersebut. Jika Kalian memenuhi kualifikasi yang dibutuhkan, jangan ragu untuk segera mengirimkan aplikasi Kalian. Tunjukkan bakat dan kemampuan Kalian, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim lamaran via online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

Bagikan informasi ini kepada teman-teman Anda yang mungkin juga sedang mencari pekerjaan. Siapa tahu ada yang membutuhkan.

Demikian info tentang Rekrutmen Team Leader Operations Concentrix Yogyakarta yang dapat kita sampaikan. Jika Info lowongan kerja di atas tidak cocok dengan ijazah Anda, tidak ada salahnya untuk membaca info lowongan kerja lainnya di bawah ini.

Lowongan Kerja Lainnya :

  Lowongan Kerja Digital Advertiser

Dibuka : 24 Oktober 2025 | Company : PT Visi Kreatif Digital | Lokasi : Yogyakarta

Job Descriptions: Manage Meta Ads, TikTok Ads, Shopee Ads, TikTok Ads and develop metrics to measure the success of KPIs. Execute and Monitor the performance


  Lowongan Kerja Account Officer - SME Yogyakarta

Dibuka : 24 Oktober 2025 | Company : Moladin | Lokasi : Yogyakarta

Responsibilities Bertanggung jawab untuk mencapai sales target (volume) dan account booking sesuai yang telah ditetapkan perusahaan. Membangun relasi dengan konsumen dan mengidentifikasi prospek revenue yang



  Lowongan Kerja Videographer - Project Based 1 Bulan Yogyakarta

Dibuka : 24 Oktober 2025 | Company : PT. Mega Byte Indonesia | Lokasi : Yogyakarta

Jobdesc : 1. melakukan visit hotel sehari 6-7 hotel (untuk 2 freelancer), seminggu mengcover 39 hotel total (dengan 6 hari kerja), sebulan mengcover 231 Hotel


  Lowongan Kerja Tenaga Pemotongan Ayam Cadangan

Dibuka : 24 Oktober 2025 | Company : Lancar Laju Barokah | Lokasi : Yogyakarta

Jobdesk : Menggantikan tenaga produksi yang tidak hadir (tenaga cadangan) Menyembelih ayam sesuai SOP halal dan higienis Mencuci dan membersihkan ayam serta peralatan Memotong dan


  Lowongan Kerja Meta & Marketplace Advertiser

Dibuka : 23 Oktober 2025 | Company : CV Baby Cloudfoam | Lokasi : Yogyakarta

Kami mencari Ads Specialist yang berorientasi pada hasil & peningkatan revenue. Tugas utama Anda adalah mengelola iklan Meta Ads (Facebook & Instagram) dan iklan marketplace


  Lowongan Kerja Sales Executive Project Sintered Stone - Yogyakarta

Dibuka : 23 Oktober 2025 | Company : PT Quadra Dinamika Internasional | Lokasi : Yogyakarta

Quadra is a leading manufacturer of extra-large sintered stone slabs, providing innovative and sophisticated designs to elevate any space. As a rapidly growing company, we



  Lowongan Kerja Product Development Intern Remote

Dibuka : 22 Oktober 2025 | Company : PT Rumbia Teknologi Digital | Lokasi : Yogyakarta

Assist in the end-to-end product development process, from ideation to launch Collaborate with product owner, designers, and developers to refine product features and specifications Conduct


  Lowongan Kerja Sales Representative - Patient Coordinator

Dibuka : 11 Oktober 2025 | Company : PlacidWay LLC | Lokasi : Yogyakarta

If you are goal-oriented, self-motivated, and have a proven track record in sales, we’d love to connect with you! We are seeking a Sales Representative