Rekrutmen Operations Analyst Philips. Philips sedang membutuhkan calon karyawan untuk mengisi posisi sebagai Operations Analyst. Philips memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Operations Analyst yang akan ditempatkan di Jakarta.

Rekrutmen Operations Analyst Philips Jakarta Maret 2025

Berikut ini adalah kualifikasi yang harus Anda penuhi untuk memenuhi Operations Analyst Philips Jakarta yang dibuka pada 21 Maret 2025 ini:

Job Title

Operations Analyst

Job Description

Job Summary:
To ensure the smooth operation of the services business, by using data & analytics to identify areas of opportunity or improvement and provides operational solutions by analyzing, problem solving, collaborating, and executing against a plan through to completion and improvement of the operations.

Your role:

• Managing customer complaint or customer request and register them in the service management system / SAP.

• Determine the routing of the customer call depending on the customer’s request and contract obligations.

• Make sure to assign and dispatch Field Services Engineers (FSE’s) based on service orders and schedule.

• Make sure to order spare parts if required (if logistics officer is not in the office) and inform FSE on delivery schedule.

• Coordinate to sales service team to create a T&M quote based on requested services from a customer.

• Coordinate Preventive Maintenance schedule with FSE and escalate to Team Leader or Operation Manager for non-compliance.

• Manage work in progress by reviewing the status of all services work orders and take appropriate actions to push service work orders to the next status.

• Create Travel Request and approval based on the field activities requirements

You're the right fit if:

• College diploma or bachelor's degree (preferably in a mathematics or science related qualification).

• At least 2-3 years of related experiences with 6 months prior experience in analytical type role is a huge advantage.

• Ability to communicate in English is required in addition to local language of Bahasa Indonesia.

• Certified in Excel or equivalent preferred with comprehensive PC skills (e.g. experience with Microsoft Windows and Office software applications, preferably excellent skills in Excel).

• Prior experience in Lean, Six Sigma, problem solving, daily management or equivalent preferred but not essential.

• Prior experience within a business analyst or reporting environment preferred.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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