Pendaftaran Customer Experience Executive - Indonesia Discova. Discova kembali mencari kandidat untuk mengisi posisi sebagai Customer Experience Executive - Indonesia. Discova menentukan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Customer Experience Executive - Indonesia yang akan ditempatkan di Bali.

Rekrutmen Customer Experience Executive - Indonesia Discova Bali Juni 2024

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Job no: 521872
Brand: Discova
Work type: Full time
Location: Bali, Indonesia
Categories: Wholesale & Product

Customer Experience Executive

We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive!

About the Opportunity

The Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and efficiently resolving any emerging customer or agent issues. This role is essential in maintaining and enhancing the high level of customer satisfaction and exceptional experience that our Discova customers receive.

About you

The Essentials:

• Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.

• Fluent in national local language and intermediate to advanced level of written and spoken English.

The Attributes:

• Strong customer care focus.

• An approachable, open-minded personality with great interpersonal and communication skills.

• Pro-active and solution focused, turning problems into a resolution quickly.

• Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.

• Able to work independently but also collaborate in a team environment to help everyone achieve high quality results.

• Willing to travel on business when required.

• Proficient with Microsoft Office applications and Discova’s systems.

• Personally aligned with Discova’s company purpose and values.

What you can expect

If you are successful, you will find that working with Discova is more than just a job. To be part of Discova is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture, unique leave benefits and social events that are the envy of the industry.

About Us

Formed as a result of the merging of two leading DMCs - Buffalo Tours and Olympus Tours - Discova is a global destination management specialist. They take care of tailor-made touring, leisure groups and transfers throughout Asia and the Americas (including Mexico, the Dominican Republic and Costa Rica).

Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated tours with customer satisfaction as a hallmark of their service.

Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.

To learn more about Discova click https://www.discova.com/

Work Perks! - What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.

• Have fun: At the heart of everything we do at Discova is a desire to have fun.

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.

• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

• Personal connections: We are a big business founded on personal relationships

• A career, not a job: We offer genuine opportunities for people to grow and evolve

• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising

• Employee giving program

• Office Environmental Program

• 1 Volunteer Day per Calendar Year

• We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Applications close:

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