Lowongan Kerja Sr Quality Evaluator Concentrix. Concentrix sedang mencari pegawai untuk mengisi posisi sebagai Sr Quality Evaluator. Concentrix menuliskan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Sr Quality Evaluator yang akan ditempatkan di Surakarta.

Loker Sr Quality Evaluator Concentrix Surakarta November 2024

Berikut ini adalah deskripsi kerja yang harus penuhi untuk memenuhi Sr Quality Evaluator Concentrix Surakarta yang dibuka pada 15 November 2024 ini:

Job Title:

Sr. Quality Evaluator

Job Description

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
• Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
• Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
• Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
• Contribute to maintaining forms and legends documents
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Location:

IDN Surakarta - 1st Floor Solo Center Point Jl Slamet Riyadi No.373

Language Requirements:

Time Type:

Full time2024-11-09

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Jika sahabat berminat melamar jabatan Sr Quality Evaluator Concentrix Surakarta, segera siapkan berkas lamaran dan dokumen yang diminta untuk mendaftar jabatan tersebut. Jika Kalian memenuhi kualifikasi yang dibutuhkan, jangan ragu untuk segera mengirimkan CV Kamu. Tunjukkan bakat dan kemampuan Kamu, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim lamaran via online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

  Kirim Lamaran

Bagikan informasi ini kepada teman-teman Kalian yang mungkin juga sedang mencari pekerjaan. Siapa tahu ada yang membutuhkan.

Demikian info tentang Pendaftaran Sr Quality Evaluator Concentrix Surakarta yang dapat kita sampaikan. Jika Info lowongan kerja di atas tidak sesuai dengan minat Anda, tidak ada salahnya untuk membaca informasi lowongan kerja lainnya di bawah ini.