Posisi Loker | Guest Service Center Agent |
Tanggal | 1 September 2024 |
Perusahaan | Marriott International, Inc |
Kota | Surabaya | No | ID |
Tipe Kerja | Full Time |
Penerimaan Guest Service Center Agent Marriott International, Inc. Marriott International, Inc sedang memerlukan pelamar untuk mengisi posisi sebagai Guest Service Center Agent. Marriott International, Inc memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Guest Service Center Agent yang akan ditempatkan di Surabaya.
Berikut ini adalah kriteria yang harus Anda penuhi untuk mengisi Guest Service Center Agent Marriott International, Inc Surabaya yang dibuka pada bulan September 2024 ini:
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Jika kamu tertarik mengisi jabatan Guest Service Center Agent Marriott International, Inc Surabaya, segera siapkan berkas lamaran dan dokumen yang diminta untuk mendaftar posisi tersebut. Jika Anda memenuhi persyaratan yang dibutuhkan, jangan ragu untuk segera mengirimkan lamaran Anda. Tunjukkan bakat dan kemampuan Anda, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim aplikasi secara online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!
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