Penerimaan Sea Logistics ISC Customer Care Specialist Kuehne+Nagel. Kuehne+Nagel kembali membutuhkan pegawai untuk mengisi posisi sebagai Sea Logistics ISC Customer Care Specialist. Kuehne+Nagel memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Sea Logistics ISC Customer Care Specialist yang akan ditempatkan di Jakarta.

Penerimaan Sea Logistics ISC Customer Care Specialist Kuehne+Nagel Jakarta Februari 2025

Berikut ini adalah deskripsi kerja yang harus Anda penuhi untuk mengajukan lamaran Sea Logistics ISC Customer Care Specialist Kuehne+Nagel Jakarta yang dibuka pada 5 Februari 2025 ini:

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

Your Responsibilities

• Respond to customer inquiries regarding sea freight services in a timely and professional manner.
• Provide accurate information about sea freight schedules, rates, and policies.
• Assist customers with booking shipments, tracking cargo, and handling documentation.
• Identify and resolve customer issues related to sea logistics efficiently and effectively.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Build and maintain strong relationships with customers through regular communication.
• Proactively reach out to customers to gather feedback and improve service quality.
• Conduct customer satisfaction surveys and report findings to management.
• Maintain accurate records of customer interactions and transactions.
• Prepare and submit regular reports on customer service activities and performance metrics.
• Analyze customer feedback and identify trends to improve service delivery.
• Work closely with other departments, such as Sales, Operations, and Finance, to ensure a seamless customer experience.
• Participate in team meetings and contribute to the development of customer service strategies.

Your Skills and Experiences

• Diploma or equivalent;
• Min of 1 Years Experience, Fresh Grads are encourage to apply.
• Proven experience in a customer service or support role, preferably in the logistics or sea freight industry.
• Excellent communication and interpersonal skills.
• Fluency in English is a must.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite especially Microsoft Excel Basic Formula.
• Full-time Contract position with standard office hours.
• May require occasional evening or weekend work to meet customer needs.
• Office-based role with potential for remote work options.

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Razali Ismail

razali.ismail@kuehne-nagel.com

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