Loker Sea Logistics ISC Customer Care Specialist Kuehne+Nagel. Kuehne+Nagel kembali membutuhkan karyawan untuk mengisi posisi sebagai Sea Logistics ISC Customer Care Specialist. Kuehne+Nagel memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Sea Logistics ISC Customer Care Specialist yang akan ditempatkan di Jakarta.

Penerimaan Sea Logistics ISC Customer Care Specialist Kuehne+Nagel Jakarta Februari 2025

Berikut ini adalah deskripsi kerja yang harus penuhi untuk mengajukan lamaran Sea Logistics ISC Customer Care Specialist Kuehne+Nagel Jakarta yang dibuka pada 5 Februari 2025 ini:

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

Your Responsibilities

• Respond to customer inquiries regarding sea freight services in a timely and professional manner.
• Provide accurate information about sea freight schedules, rates, and policies.
• Assist customers with booking shipments, tracking cargo, and handling documentation.
• Identify and resolve customer issues related to sea logistics efficiently and effectively.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Build and maintain strong relationships with customers through regular communication.
• Proactively reach out to customers to gather feedback and improve service quality.
• Conduct customer satisfaction surveys and report findings to management.
• Maintain accurate records of customer interactions and transactions.
• Prepare and submit regular reports on customer service activities and performance metrics.
• Analyze customer feedback and identify trends to improve service delivery.
• Work closely with other departments, such as Sales, Operations, and Finance, to ensure a seamless customer experience.
• Participate in team meetings and contribute to the development of customer service strategies.

Your Skills and Experiences

• Diploma or equivalent;
• Min of 1 Years Experience, Fresh Grads are encourage to apply.
• Proven experience in a customer service or support role, preferably in the logistics or sea freight industry.
• Excellent communication and interpersonal skills.
• Fluency in English is a must.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite especially Microsoft Excel Basic Formula.
• Full-time Contract position with standard office hours.
• May require occasional evening or weekend work to meet customer needs.
• Office-based role with potential for remote work options.

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Razali Ismail

[email protected]

Jika kamu tertarik mengisi formasi Sea Logistics ISC Customer Care Specialist Kuehne+Nagel Jakarta, segera siapkan berkas dan dokumen yang dibutuhkan untuk mendaftar jabatan tersebut. Jika Anda memenuhi persyaratan yang dibutuhkan, jangan ragu untuk segera mengirimkan lamaran Kamu. Tunjukkan bakat dan kemampuan Anda, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim aplikasi via online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

  Kirim Lamaran

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