Pendaftaran Managed Service Manager Devoteam. Devoteam sedang membutuhkan pelamar untuk mengisi posisi sebagai Managed Service Manager. Devoteam menuliskan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Managed Service Manager yang akan ditempatkan di Jakarta.

Lowongan Kerja Managed Service Manager Devoteam Jakarta April 2025

Berikut ini adalah kriteria yang harus kamu penuhi untuk memenuhi Managed Service Manager Devoteam Jakarta yang dibuka pada bulan April 2025 ini:

A Managed Services Manager plays a critical role in ensuring the smooth delivery and ongoing optimization of IT services to clients. Here's a breakdown of the typical job description:

Core Responsibilities:

• Service Delivery Management:
  • Oversee the day-to-day operations of managed service contracts.
  • Ensure service level agreements (SLAs) are met or exceeded.
  • Monitor service performance, identify trends, and implement proactive measures.
  • Manage incident, problem, and change management processes.
  • Coordinate with technical teams to resolve complex issues.
• Client Relationship Management:
  • Act as the primary point of contact for managed service clients.
  • Build and maintain strong client relationships.
  • Conduct regular service review meetings with clients.
  • Address client concerns and ensure client satisfaction.
  • Identify opportunities for upselling and cross-selling additional services.
• Team Leadership and Management:
  • Lead and manage a team of managed service engineers and technicians.
  • Provide guidance, mentorship, and support to team members.
  • Assign tasks, monitor performance, and provide feedback.
  • Develop and implement training programs to enhance team skills.
  • Ensure proper staffing levels and resource allocation.
• Process Improvement and Optimization:
  • Develop and implement best practices for managed service delivery.
  • Identify areas for process improvement and automation.
  • Implement and maintain service management tools and systems.
  • Ensure compliance with industry standards and regulations.
  • Create and maintain service documentation and knowledge base.
• Financial Management:
  • Manage the budget for managed service contracts.
  • Track service costs and identify cost-saving opportunities.
  • Ensure accurate billing and invoicing.
  • Forecast resource requirements and manage capacity planning.
• Reporting and Analysis:
  • Generate regular reports on service performance and client satisfaction.
  • Analyze service data to identify trends and areas for improvement.
  • Present reports to senior management and clients.
  • Use data to drive informed decision-making.

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in managed services management, preferably in an IT consulting environment.
• Strong understanding of IT infrastructure, networking, and security.
• Experience with service management tools and systems (e.g., ServiceNow, ConnectWise, etc.).
• Excellent communication, interpersonal, and client management skills.
• Strong leadership and team management skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and analytical skills.
• ITIL certification is often preferred.
• Project management experience is a plus.

Key Attributes:

• Customer-focused
• Results-oriented
• Proactive and organized
• Strong attention to detail
• Ability to work independently and as part of a team.

Jika Anda tertarik mendaftar jabatan Managed Service Manager Devoteam Jakarta, segera siapkan berkas lamaran dan dokumen yang diminta untuk melamar formasi tersebut. Jika Kamu memenuhi persyaratan yang dibutuhkan, jangan ragu untuk segera mengirimkan aplikasi Anda. Tunjukkan bakat dan kemampuan Kamu, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim lamaran via online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

Bagikan informasi ini kepada teman-teman Kamu yang mungkin juga sedang mencari pekerjaan. Siapa tahu ada yang membutuhkan.

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