Lowongan Kerja Guest Experience Supervisor PULLMAN. PULLMAN sedang mencari pelamar untuk mengisi posisi sebagai Guest Experience Supervisor. PULLMAN menuliskan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Guest Experience Supervisor yang akan ditempatkan di Jakarta.

Pendaftaran Guest Experience Supervisor PULLMAN Jakarta Juni 2026

Berikut ini adalah kriteria yang harus kamu penuhi untuk mengajukan lamaran Guest Experience Supervisor PULLMAN Jakarta yang dibuka pada 28 Juni 2026 ini:

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. The hotel is designed to immerse guests in breathtaking natural vistas and unrivaled tranquility. Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference. As one of The Best Resort in Asia, the hotel offers 208 opulent rooms and 19 villas, 4 restaurants and bar, meeting rooms and convention centers, spa, entertainment and activities area.

Key Responsibilities

• Supervise daily Guest Experience operations to ensure exceptional service delivery.
• Lead, coach, and support the Guest Experience team in providing personalized guest services.
• Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience.
• Handle guest feedback, requests, and service recovery situations professionally and efficiently.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.
• Manage VIP arrivals, repeat guests, special occasions, and personalized guest arrangements.
• Conduct guest follow-ups, courtesy visits, and satisfaction checks during the guest stay.
• Maintain accurate records of guest preferences, feedback, and service recovery actions.
• Support the implementation of guest engagement programs and hotel initiatives.
• Review guest feedback from various platforms and provide recommendations for service improvement.
• Assist in preparing guest experience reports and performance analysis.
• Ensure compliance with hotel policies, brand standards, and service excellence guidelines.

Qualifications

• Minimum 3–4 years of experience in Front Office, Guest Relations, or Guest Experience roles, preferably in a 4- or 5-star hotel.
• Minimum 1 year of supervisory experience with strong team leadership skills.
• Excellent communication and interpersonal skills.
• Good command of English (spoken and written); additional languages are an advantage.
• Strong guest service mindset with excellent problem-solving abilities.
• Experience handling VIP guests, guest complaints, and service recovery.
• Strong knowledge of hotel operations and luxury service standards.
• Ability to lead and motivate a team in a fast-paced environment.
• Professional appearance, positive attitude, and high attention to detail.
• Flexible to work shifts, weekends, and public holidays.

Jika Anda berminat melamar jabatan Guest Experience Supervisor PULLMAN Jakarta, segera siapkan berkas dan dokumen yang diminta untuk mendaftar formasi tersebut. Jika Kamu memenuhi kualifikasi yang dibutuhkan, jangan ragu untuk segera mengirimkan lamaran Kamu. Tunjukkan bakat dan kemampuan Kalian, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim lamaran via online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

Bagikan informasi ini kepada teman-teman Kamu yang mungkin juga sedang mencari pekerjaan. Siapa tahu ada yang membutuhkan.

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