Loker Customer Interaction Bayer. Bayer sedang memerlukan kandidat untuk mengisi posisi sebagai Customer Interaction. Bayer memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Customer Interaction yang akan ditempatkan di Surabaya.

Penerimaan Customer Interaction Bayer Surabaya November 2024

Berikut ini adalah kriteria yang harus penuhi untuk memenuhi Customer Interaction Bayer Surabaya yang dibuka pada bulan November 2024 ini:

Customer Interaction

PURPOSE

To ensure seamless & effecient customer service (internal and external) through effective collaborations with cross functional teams to ensure the business needs/ targets are fulfilled. Utilizing new processes and technology to enhance customer experience ensuring efficiencies. Focus on Crop Protection Product.

MAJOR TASKS

Customer Interaction (directly and via sales team members)

• Orchestrate the service relationship, acting as primary contact for assigned customer accounts
• Analyze account history, understand the supply needs, help make decisions to optimize orders and product deliveries
• Provide information on orders, supply availability, timing, updates on products, programs, sample order, etc.
• Reach out to customers and sales team for missing Customer Master data information to process categorized sales orders
• Seek customer feedback to track satisfaction level and identify solutions to improve experience

Case Management

• Resolve any immediately resolvable request (e.g order management – Order Entry, Status check, order fulfillment – scheduling, product complain, customer complain)
• Receive and route queries by raising and closing tickets on the SFDC platform (OCV/CRM) within defined SLA
• Resolve queries related to order/invoices within defined SLA
• Documentation and communication for complaints & errors related to orders and delivery

Collaboration

• Involve Customer Operations team and other functions for resolution of non-immediately resolvable requests
• Support sales, commercial, supply chain and other functions with customer information such as delivery forecast, targets & progress
• Oversee truck load utilization on TMS, do necessary action to optimize outward freight.
• Support import and export team to proceed export sales order.

Customer Experience

• Ensure services based on customer prioritization with efficiency
• Support trainings on new processes, tools, and systems related to supply chain and help customers to adopt accordingly
• Identify the gaps and improvement areas to increase the operational efficiency and customer experience.
• Help onboard new colleagues, provide function-specific peer-to-peer training
• Drive satisfaction surveys at customer level related to order management

Rebate Calculation

• Prepare rebate calculations working according to designated program
• To obtain approval and issue rebate CN to customers on time
• To utilize RPA for automated rebate CN processing
• To liaise with Finance for final settlement once all the annual rebate program completed

SKILLS & REQUIREMENTS

• Bachelor’s Degree in Business Administration, Agricultural Science, Supply Chain Management, or a related field is preferred.
• Relevant Work Experience: 3-5 years of experience in customer service, Supply Chain Management, IT, preferably in the agricultural sector or seed industry.
• Skills:
  • Customer Service Skills: Strong abilities in managing customer relationships and resolving issues effectively.
  • Communication Skills: Excellent verbal and written communication skills in both Bahasa Indonesia and English to interact with diverse stakeholders.
  • Collaboration and Teamwork: Proven ability to work collaboratively with internal teams (production, commercial, warehouse, and delivery) and external partners (toller manufacturers).
  • Problem-Solving Skills: Strong analytical and problem-solving capabilities to address customer inquiries and operational challenges.
  • Agility and Adaptability: Ability to respond quickly to changes in the market or customer needs and to implement new strategies effectively.
  • Technical Competence: Familiarity with supply chain processes, logistics, and agricultural production systems.

Application Period: 11/25/2024 - 12/05/2024 Reference Code: 833359
Division: Crop Science Location: Jakarta / Surabaya
Functional Area: Supply Chain Management Position Grade: R. 13
Employment Type: Regular Work Time: Standard working hours



Contact Us

Address Telephone E-Mail
Head Office: PT. Bayer Indonesia
Menara Astra, 33rd floor Jl. Jend. Sudirman Kav.5-6 [email protected]
Jakarta

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