Mau Cari Loker?

Loker.icu Menyediakan Informasi Lowongan Kerja Terbaru. Dapatkan Pekerjaan Terbaik Anda Disini !

Lowongan Kerja Customer Interaction Bayer Surabaya Terbaru Oktober 2025

Posisi Loker Customer Interaction
Tanggal 25 November 2024
Perusahaan Bayer
Kota Surabaya | No | ID
Tipe Kerja Full Time

Rekrutmen Customer Interaction Bayer. Bayer kembali mencari pelamar untuk mengisi posisi sebagai Customer Interaction. Bayer menentukan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Customer Interaction yang akan ditempatkan di Surabaya.

Penerimaan Customer Interaction Bayer Surabaya November 2024

Berikut ini adalah ketentuan yang harus Anda penuhi untuk memenuhi Customer Interaction Bayer Surabaya yang dibuka pada bulan November 2024 ini:

Customer Interaction





PURPOSE


To ensure seamless & effecient customer service (internal and external) through effective collaborations with cross functional teams to ensure the business needs/ targets are fulfilled. Utilizing new processes and technology to enhance customer experience ensuring efficiencies. Focus on Crop Protection Product.


MAJOR TASKS


Customer Interaction (directly and via sales team members)

  • Orchestrate the service relationship, acting as primary contact for assigned customer accounts
  • Analyze account history, understand the supply needs, help make decisions to optimize orders and product deliveries
  • Provide information on orders, supply availability, timing, updates on products, programs, sample order, etc.
  • Reach out to customers and sales team for missing Customer Master data information to process categorized sales orders
  • Seek customer feedback to track satisfaction level and identify solutions to improve experience

Case Management

  • Resolve any immediately resolvable request (e.g order management – Order Entry, Status check, order fulfillment – scheduling, product complain, customer complain)
  • Receive and route queries by raising and closing tickets on the SFDC platform (OCV/CRM) within defined SLA
  • Resolve queries related to order/invoices within defined SLA
  • Documentation and communication for complaints & errors related to orders and delivery


Collaboration

  • Involve Customer Operations team and other functions for resolution of non-immediately resolvable requests
  • Support sales, commercial, supply chain and other functions with customer information such as delivery forecast, targets & progress
  • Oversee truck load utilization on TMS, do necessary action to optimize outward freight.
  • Support import and export team to proceed export sales order.

Customer Experience

  • Ensure services based on customer prioritization with efficiency
  • Support trainings on new processes, tools, and systems related to supply chain and help customers to adopt accordingly
  • Identify the gaps and improvement areas to increase the operational efficiency and customer experience.
  • Help onboard new colleagues, provide function-specific peer-to-peer training
  • Drive satisfaction surveys at customer level related to order management

Rebate Calculation

  • Prepare rebate calculations working according to designated program
  • To obtain approval and issue rebate CN to customers on time
  • To utilize RPA for automated rebate CN processing
  • To liaise with Finance for final settlement once all the annual rebate program completed

SKILLS & REQUIREMENTS


  • Bachelor’s Degree in Business Administration, Agricultural Science, Supply Chain Management, or a related field is preferred.
  • Relevant Work Experience: 3-5 years of experience in customer service, Supply Chain Management, IT, preferably in the agricultural sector or seed industry.
  • Skills:
    • Customer Service Skills: Strong abilities in managing customer relationships and resolving issues effectively.
    • Communication Skills: Excellent verbal and written communication skills in both Bahasa Indonesia and English to interact with diverse stakeholders.
    • Collaboration and Teamwork: Proven ability to work collaboratively with internal teams (production, commercial, warehouse, and delivery) and external partners (toller manufacturers).
    • Problem-Solving Skills: Strong analytical and problem-solving capabilities to address customer inquiries and operational challenges.
    • Agility and Adaptability: Ability to respond quickly to changes in the market or customer needs and to implement new strategies effectively.
    • Technical Competence: Familiarity with supply chain processes, logistics, and agricultural production systems.




Application Period: 11/25/2024 - 12/05/2024 Reference Code: 833359
Division: Crop Science Location: Jakarta / Surabaya
Functional Area: Supply Chain Management Position Grade: R. 13
Employment Type: Regular Work Time: Standard working hours



Contact Us

Address Telephone E-Mail
Head Office: PT. Bayer Indonesia
Menara Astra, 33rd floor Jl. Jend. Sudirman Kav.5-6 [email protected]
Jakarta

Jika sahabat berminat melamar posisi Customer Interaction Bayer Surabaya, segera siapkan persyaratan dan dokumen yang dipersyaratkan untuk mendaftar formasi tersebut. Jika Anda memenuhi kualifikasi yang dibutuhkan, jangan ragu untuk segera mengirimkan lamaran Kamu. Tunjukkan bakat dan kemampuan Kalian, dan dapatkan kesempatan untuk berkarier di perusahaan tersebut. Untuk mengirim lamaran via online, silakan klik tombol "Kirim Lamaran" di bawah ini. Semoga berhasil!

Bagikan informasi ini kepada teman-teman Anda yang mungkin juga sedang mencari pekerjaan. Siapa tahu ada yang membutuhkan.

Demikian info tentang Penerimaan Customer Interaction Bayer Surabaya yang dapat kami sampaikan. Apabila Info lowongan kerja di atas tidak sesuai dengan kualifikasi Anda, tidak ada salahnya untuk membaca info lowongan kerja lainnya di bawah ini.

Lowongan Kerja Lainnya :

  Lowongan Kerja Staff Administrasi & Analisa Iklan Google Ads Support

Dibuka : 21 September 2025 | Company : Hair4all Indonesia | Lokasi : Surabaya

Tentang Pekerjaan Kami adalah perusahaan di bidang salon & beauty care yang sedang berkembang. Saat ini, kami mencari seseorang yang teliti, suka angka, dan bisa


  Lowongan Kerja Food Services Supervisor

Dibuka : 21 September 2025 | Company : Marriott International, Inc | Lokasi : Surabaya

Additional Information Job Number 25153252 Job Category Food and Beverage & Culinary Location Aloft Surabaya Pakuwon City, Jalan Laguna Kejawan Putih Mutiara No 17B, Surabaya,



  Lowongan Kerja Operations Support Telemarketing Surabaya

Dibuka : 21 September 2025 | Company : PT Nusa Talenta Indonesia | Lokasi : Surabaya

Detail Pekerjaan Melakukan panggilan telepon ke Mitra Pengemudi Menugaskan order kepada driver melalui sistem Mengirimkan inisiatif komunikasi Tim Performance melalui saluran internal & eksternal Kualifikasi


  Lowongan Kerja Academic Consultant For Master's/PhD All Engineering Field

Dibuka : 20 September 2025 | Company : Proofreading By A UK PhD | Lokasi : Surabaya

Freelance Consultant 1. Work remotely, at your own pace. 2. Applicants must be expert-level. 3. Master’s/PhD in Engineering required, plus first-author Scopus or WoS publications.


  Lowongan Kerja Human Resources Development

Dibuka : 19 September 2025 | Company : galilea fashion indo | Lokasi : Surabaya

Merancang dan mengelola proses rekrutmen, seleksi, dan onboarding karyawan yang efektif. Mengembangkan dan menerapkan kebijakan dan prosedur sumber daya manusia yang sejalan dengan tujuan bisnis


  Lowongan Kerja Sales Admin

Dibuka : 17 September 2025 | Company : PT AERO STREET INDONESIA | Lokasi : Surabaya

Informasi Lowongan Tipe Pekerjaan Remote/On-site Fungsi Pekerjaan Administrasi Jenjang Karir Pemula / Staf Job Deskripsi Menerima pesanan dari pelanggan melalui telepon, email, atau sistem pemesanan



  Lowongan Kerja Public Relation

Dibuka : 15 September 2025 | Company : CV Berlian Retail | Lokasi : Surabaya

Tanggung Jawab: Menyusun konsep public relation yang strategis. Menghandle brand, vendor, dan marketing bidang PR. Memiliki jaringan luas dan menjaga hubungan dengan vendor, media, dan


  Lowongan Kerja Magang / Part Time

Dibuka : 14 September 2025 | Company : galilea fashion indo | Lokasi : Surabaya

Kriteria : Mahasiswa Aktif dengan program studi yang relevan Semua Jurusan Disiplin dan pekerja keras Kreatif dan Inovatif Jujur dan disiplin Memiliki ketrampilan interpresonal dan