Lowongan Kerja Guest Experience Manager - 5 Eco-Luxury Resort Ubud High and Low Headhunters. High and Low Headhunters kembali memerlukan pegawai untuk mengisi posisi sebagai Guest Experience Manager - 5 Eco-Luxury Resort Ubud. High and Low Headhunters memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Guest Experience Manager - 5 Eco-Luxury Resort Ubud yang akan ditempatkan di Gianyar.

Penerimaan Guest Experience Manager - 5 Eco-Luxury Resort Ubud High and Low Headhunters Gianyar November 2025

Berikut ini adalah kualifikasi yang harus penuhi untuk mendaftar Guest Experience Manager - 5 Eco-Luxury Resort Ubud High and Low Headhunters Gianyar yang dibuka pada 30 November 2025 ini:

One of Bali’s 5* eco-luxury resorts (<30 keys) are looking for a Guest Experience Manager to join their team immediately.

The ideal Guest Experience Manager is a warm, highly attentive, and service-driven hospitality leader who thrives on creating meaningful and memorable guest moments. They naturally connect with people, anticipate needs before they arise, and maintain a calm, solution-oriented presence even in challenging situations.

They are passionate about elevating guest satisfaction, skilled at managing and coaching teams, and proactive in improving systems and service standards. With strong communication skills and a deep understanding of luxury service, this candidate embodies empathy, professionalism, and genuine hospitality in every interaction.

Requirements:

• Open for local candidates.
• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Previous experience in guest relations, front office, customer service, or a hospitality supervisory/management role.
• Outstanding communication and interpersonal skills.
• Strong problem-solving ability and a calm approach to guest issues.
• Proven leadership and team motivation capabilities.
• High emotional intelligence and excellent guest rapport-building skills.
• Proficiency in CRM, PMS, and hospitality-related systems.
• Strong organisational skills and attention to detail.
• Warm, approachable, and guest-focused demeanor.
• Passionate about delivering exceptional guest experiences.
• Proactive, resourceful, and committed to continuous improvement.
• Flexible to work evenings, weekends, and holidays based on guest needs.
• Professional appearance and high ethical standards.

Responsibilities:

• Act as the primary point of contact for guests, responding promptly and professionally to inquiries, requests, and concerns.
• Proactively engage with guests to anticipate needs and exceed their expectations throughout their stay.
• Ensure personalised, thoughtful touches such as customised welcome amenities and special arrangements.
• Oversee seamless check-in and check-out processes.
• Coordinate with Front Office, Housekeeping, and other teams to ensure smooth guest transitions.
• Implement systems and processes that enhance guest flow and reduce wait times.
• Collect guest feedback through surveys, reviews, and direct communication.
• Analyse trends to identify service gaps and improvement opportunities.
• Develop and implement corrective actions and experience enhancement strategies.
• Facilitate room upgrades, celebrations, personalised experiences, and special arrangements.
• Work cross-departmentally to ensure requests are fulfilled accurately and promptly.
• Organise guest activities, events, excursions, or resort experiences that boost engagement and guest satisfaction.
• Address guest complaints or conflicts with empathy, professionalism, and tact.
• Mediate between guests and staff to resolve issues while preserving guest satisfaction.
• Empower staff with tools and training for effective service recovery.
• Develop programs that increase guest engagement, loyalty, and repeat visitation.
• Enhance guest touchpoints with memorable experiences aligned with the resort’s brand identity.
• Conduct regular inspections of guest rooms, public areas, and amenities to ensure cleanliness and maintenance meet brand standards.
• Take proactive action to fix issues or coordinate with relevant departments for timely resolution.
• Lead, mentor, and motivate the Guest Experience team to deliver exceptional service.
• Conduct ongoing training on customer service, communication, problem-solving, and brand standards.
• Promote a positive, guest-centric work environment.

Benefits:

• Competitive base salary + BPJS + THR

Job Type: Full-time

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