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Rekrutmen Senior AI-First Managed Services Agent Totogi Remote - 60000/year USD Crossover Jakarta Mei 2024

Berikut ini adalah kriteria yang harus Anda penuhi untuk mengajukan lamaran Senior AI-First Managed Services Agent Totogi Remote - 60000/year USD Crossover Jakarta yang dibuka pada bulan Mei 2024 ini:

Totogi is facing down the challenges of the tech support sector. With the surge in demand for ruthless efficiency and uncompromised customer satisfaction, the stakes have never been higher. Traditional methods are a recipe for disaster, risking revenue losses and dwindling customer loyalty at an alarming rate. As AI revolutionizes the industry, there's a dire need for warriors who don’t just operate technology but dominate it to drive superior business outcomes.

At Totogi, we're leading the charge by infusing state-of-the-art AI and top-tier technical prowess into our support operations. This radical integration allows us to streamline complex support functions, skyrocketing operational efficiency and transforming customer interactions. Our strategy doesn't just differentiate us—it makes us pioneers of technical innovation and customer delight.

Unlike the standard bearers of reactive support, this position arms you with cutting-edge AI tools and deep technical know-how, charging you with the mission to actively elevate our service delivery. We're calling on the obsessed: those fueled by a drive to manipulate AI's potential to revolutionize service experiences, thrive on intricate technical challenges such as scripting and system configurations, and are relentless in their pursuit of perpetual innovation.

We invite the audacious to step up and disrupt the status quo of tech support. If you’re wired to stretch the limits of AI and advanced tech, we want you. Apply now and join Totogi in sculpting the future of technical support.

What you will be doing

• AI System Building: Designing and implementing AI-driven systems and monitoring tools to enhance operational efficiency.
• Service Configuration and Maintenance: Using AI tools to configure BSS & OSS products, ensuring seamless service delivery and customer satisfaction.

What you will NOT be doing

• Answering the same questions over and over again
• Providing trivial or basic troubleshooting
• Writing knowledge base articles

Key Responsibilities

• Enhance operational efficiency and customer satisfaction by optimizing and automating tasks using AI-driven systems and advanced technical skills

Candidate Requirements

• Professional experience working in the telecommunication industry
• Professional experience using generative AI tools (e.g. ChatGPT, Gemini, Claude) to boost productivity
• Proficiency in Linux and SQL

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