Lowongan Kerja Assistant Operasional Manager/ Koordinator Contact Center Perbankan. PT Infomedia Nusantara sedang menawarkan kesempatan bagi kalian dengan kemampuan diatas rata-rata dan latar belakang yang memadai. PT Infomedia Nusantara sudah dikenal dengan budaya kerja yang bagus, gaji menarik, dan cukup memberikan kesempatan untuk berkembang. Jika Anda sedang mencari loker baru atau sedang mencari batu loncatan, maka kesempatan dari PT Infomedia Nusantara ini layak dilirik untuk karir Kamu ke depan.
About PT. Infomedia Nusantara
PT Infomedia Nusantara is a subsidiary of PT Telkom Indonesia, specializing in Business Process Outsourcing (BPO) with core services in Customer Relationship Management (CRM) and Shared Service Operations (SSO). Infomedia manages business processes for 600+ companies across multiple industries and holds approximately 53% market share in Indonesia’s contact center industry, making it the market leader nationwide. [infomedia.co.id]
With 22+ years of experience managing large-scale contact centers, Infomedia has transformed into a Digital CX Partner, offering modern digitalized BPO solutions such as omnichannel contact centers, data management, digital marketing, and cloud-based business services.
Position: Operations Manager
What You Will Do:
– Lead and manage daily contact center operations.
– Coordinate with internal and external stakeholders to deliver high-quality service outcomes.
– Provide insightful operational and analytical reports to support strategic decisions.
What We’re Looking For:
– 5–7 years of experience in a BPO/contact center environment (must-have).
– 3–5 years of operational management experience in BPO/contact center operations.
– Strong leadership experience managing large-scale teams with client-facing responsibilities.
– Strategic thinker with strong execution capability.
– Proven experience in team building and managing operational, organizational, and financial functions.
– Demonstrated ability to coach and develop team members.
– Holds an accredited contact center industry certification (local or international).
Reporting Line:
– External: Client
– Internal: Head of Department & Vice President
Job Types: Full-time, Contract
Experience:
- Operasional Manager Contact Center: 1 year (Required)
Work Location: In person
